About Oluwabunmi Olabayo

  • Academic Level Master’s Degree
  • Age 28 - 32 Years
  • Salary 1888
  • Gender Female
  • Industry Management
  • Viewed 35

About me

My name is Bunmi, and I have about 4 years experience in customer service. Being a great listener and innovative person has helped me resolve issues at different stages. I also enjoy writing, voice artistry and podcasting. 

Education

Experience

  • 2018 - 2019
    Phoster Solutions

    Customer Service Executive

    • Ensured ongoing and consistent customer satisfaction by providing on-time response and follow-up via phone calls, emails, and in-person. • Managed client communications, conflicts, and compliance issues. • Built positive relationships with existing clients, thereby ensuring continued patronage. • Collaborated with cross-functional departments on internal and external communications while ensuring adherence to timelines.

Expertise

Communication
Customer Service
Microsoft Office
Emotional Intelligence
Active listening
Problem solving
Customer Relationship Management

Languages

English
Proficient
Yoruba
Intermediate

Portfolio