About Kelechi Ogbonna

  • Academic Level Degree Bachelor
  • Age 28 - 32 Years
  • Salary 2373
  • Gender Male
  • Industry Banking
  • Viewed 30

Education

Experience

  • 2018 - Present
    Guaranty Trust Bank PLC

    Customer Service Representative

    • Resolving 250+ weekly customer inquiries via phone and emails, consistently exceeding target. • Interacting with over 70 customers during an average shift with a better volume target by 22% while ensuring customer satisfaction. • Pioneered development of improved system for follow up with unsatisfied customers, reducing customer churn by 6%. • Provided exceptional support to supervisors and co-worker with increased overall efficiency by 40%. • Positively added value and contributed to the profit making for the organization.

Expertise

Microsoft Office

Languages

Hausa
Proficient

Honors & awards

  • 2019

    Best Customer Service Agent

    Awarded best customer service award in 2019 due to my problem solving skill, time managent and customer churn by 7%

Skills